Netgear ReadyNAS Duo v2 (2TB: 2 X 1TB) (RND2210)
Netgear ReadyNAS Duo v2 is my very first experience with my own server. It’s designed for the home user. “Complete set-up in less than 8 clicks ,” it advertises. I thought this one was the one for me.
It turns out setup was more difficult than I expected. The first steps were easy. I just had to plug it into an outlet and attach it to my gateway.
The instructions directed me to pop in the CD and there would be a wizard. No wizard appeared. I was on my own. I had to read through the manual, but it still left me confused as to how I was to proceed. Slowly but surely, I made my way.
The photo sharing application was easy enough to find. What I wanted was Memeo, the backup software. Online, there was a link to the software. I downloaded the software to find that I have a 31 day trial.
ReadyNAS Remote, the software for accessing my files remotely, was hidden away. I downloaded it from their site before I found it on the ReadyNAS screen.
First, let me detail my most frustrating experience. This server comes with one lifetime license for Memeo, the backup software. The software does not come preloaded on the server. It is not on the disc. I had to hunt for it on the web.
When I found it and downloaded it, it said I have a 31 day license. No activation code was included in my package.
I called Netgear. Not their problem, they say. Call Memeo.
I called Memeo. Voicemail only. Leave a message. I left a message. No response.
It was all too frustrating.
I did try the trial version. Backing up took all night and half the next day. It’s painfully slow. Acronis backed up the same files in hours.
Netgear finally answered my email (took two days) asking if I downloaded the product and saying Memeo automatically recognizes the license when it’s installed. Not. I wonder if they read my email. They also offered some possible explanations, like antivirus and such; but by then I had given up, uninstalled Memeo, and went with my Acronis True Image for backup.
Photo II requires that I drag and drop photos. I couldn’t just direct the Photos II to the directory where I had already downloaded all my photos. Maybe there is a way, but it’s not obvious. I did not want to drop so many photos into this thing and have a duplicate set of photos on my server, so I just stopped right there.
There is no Photos II app for iPhone that I could find. We have to upload to Photos II from our iPhone via email.
ReadyNAS Remote is actually very useful. In order to use it, I downloaded the ReadyNAS Remote software (available online or in the iPhone App Store) onto my iPhone and my netbook. I can place files on the server, and someone with the software and the proper password can access them. Just remember to set permissions for the phones and other computers to be able to access the files.
+ lots of memory (2 x 1 TB)
+ redundancy helps prevent data loss
+ small form factor (smaller than a toaster)
+ ReadyNAS Remote works
- difficult to set up for the average Joe
- Memeo software needs to be downloaded from website (must hunt for it yourself)
- Memeo license activation code not included and it did not self-activate as promised
- poor product support for Memeo
- Photos II cannot be directed to look at a directory. Must drag and drop.
- no iPhone app for Photos II
- ReadyNAS Remote software is a hidden add-on on the server. Look for it.
- only two hard drive bays, already filled
I wouldn’t recommend this server to a computer novice. If you expect plug and play, you won’t get it. The eight click setup never happened for me. It took me at least a day to get comfortable.
Don’t expect any support from Netgear for the add-ons. The support rep on the phone told me that much. Personally, I think that’s not kosher. If it’s advertised as part of the package, some support should be provided, or at least some responsibility for that support.
My Acronis True Image is working quite well with this server, and I’m happy for it. As extra backup protection for my photos and a place to drop files I wish to share, it’s great. Just know what you’re getting into before you buy.
This product was provided for review by the Amazon Vine program.