D-Link Wi-Fi Day/Night Baby Camera with Remote Monitoring (DCS-820L)
Like a lot of people who use baby monitors, my babies are grown. What I want is a security camera. Why not get a security camera, then? Been there, done that.
Those security cameras are a pain in the rear. I had one that was an eight camera set. Holy cow. It took forever and a day to just get the internet part working and when I switched providers, I couldn’t get it to work ever again. I gave up and moved on to Nexia.
Nexia was easier to set up, but it still took work. Every now and then, it would go down and I needed to go through the whole routine of setting it up again.
I needed something simple, so simple that any mom suffering from lack of sleep and time can do it: a remote baby monitor. What a wonderful invention. The D-Link Baby Camera even has two-way communication so when the thieves come, I can yell at them.
Not so quick. Almost everything works exactly as described. I can monitor using the local Wi-Fi network. It has sound and motion triggers. I get emails (sporadically) when there is a trigger. All the events are recorded on my micro SD card, though, and the images are crystal clear.
What doesn’t work at all is the remote monitoring. Before anyone asks, yes, I did update firmware. I have tried and tried through my app, and it’s a no go. Technical support deserves a ding. I sent two messages with no replies to my situation.
As things stand, I use the phone app on the local network to position the camera and watch replays of the different events. I wish I could view it remotely. That would make it over-the-top amazing.
Minus two stars for no remote camera viewing. Minus one star for unresponsive technical support.
This product was provided for review by the Amazon Vine program.
UPDATE 8/21/14: On the same day I posted my review, D-Link responded with a special link to help me take care of the problem. I promptly followed it to a form, which I filled in and submitted. This is the third support request I’ve filed. I thought for sure I’d get a response with a special link . . . crickets. In my opinion, nothing is more deceptive than making a public offer of support that leads to silence. Minus one more star.